The lodge itself was fantastic but there was an horrific sewerage smell which resulted in us not sitting outside

We have regularly rented cottages and lodges for more than 20 years, a lot of these being with Sykes. We have never in that time had to leave a bad review. Unfortunately 155 Woodland Hall Lyons has tipped that on its head! This lodge was the most neglected we have ever found with poor maintenance and totally inadequate, if existent, standards of cleaning. We would happily upload evidential photos of what we found however Sykes reviews do not support that however there are other media platforms. Below are just the worst issues There was food residue in the sink traps Frying pan had burnt on foodgrease, lids were dirty Cup spillage left unwiped on bed side unit Somebody had kindly left some type of used gum guard on the bed side unit, mysteriously missed by cleaner! Freezer door seal was black with mould and inside of door was holed Food spillage left on microwave turntable plate Bits of dropped food left on kitchen stools which had filthy floor bases All chrome taps and fittings in bathrooms were marked with toothpaste and showing dirty watermarks radiator top covered in rust Coffeetea spillage runs down end of coffee table left uncleaned Highly suspicious stain on cushion Dead flies on floor obviously not seen a hoover for some time Unfortunately this list is not exhaustive as many items were in poor repair or broken shades, window blinds or very tired. We advised Sykes and owner, also providing all photos while still there, but with no joy just an offer for cleaner to call back!! Sorry, it would take a team of deep cleaners days to put this right. Despite Sykes WARNING that if we left we would be classed as a walk out we were in such a state that we just returned home and are now taking action to obtain refund which Sykes have refused.

The lodge has everything you need and is so spacious. The decking around is brilliant for our little dog. We had a fantastic few days. Very relaxing and quiet,

Lovely location and beautiful Lodge. The fenced veranda was great with our little dog, it gave us peace of mind to be able to leave the patio doors open. Almost perfect just needs a few tweaks, there were no coat hangers so we had to spend the week living out of our suitcase. Some of the plates had dried food on and the airfry was uncleaned and full of fat so I didn't use it. Witj a few tweaks it could be perfect.

Had a completely enjoyable time at this beautiful cottage near Ruthin. The way the house is set out is perfect for days in and time out. Comfy couches and beds made relaxation spot on. Windows surrounding the front area makes it bright, fresh and peaceful with sunlight beaming in. Would definitely book this again soon .

This was a lovely break it was a beautiful place to stay at and mostly we felt ... This was a lovely break it was a beautiful place to stay at and mostly we felt very comfortable the only things letting this property down was the cleanliness it really does need a good clean also it needs updating its just seemed run down a bit which is such a shame cause the shower was great not too slow,the sofa was so comfortable and the rugs were lovely the bed was comfortable but one of the pillows had an obvious rip on it and could do with updating the duvetpillows the bed was an amazing size i didnt mind there was no wardorobe or drawers in that room cause there was drawers in the other room but would recommend getting a wardrobe cause it bothered me when i first arrive the balcony was great so much too it my dog loved it i also had an issue with the heating the temp gauge kept going up and down at one point it went up to 33c in the night woke up sweltering if this property could be cleaned and updated would pay the extra to come back the site was lovely and where the lodge was was great back away from others overall i had a lovely stay here

This beautiful lodge exceeded our expectations we had a fabulous week already planning to come back. The lodge is so comfortable and welcoming, decorated beautifully perfect home from home. The park is so quiet with a lovely, friendly restaurant and bar. Would highly recommend.

We thoroughly enjoyed our stay in your fabulous lodge, everything one needed for a great stay was provided by the owners, some beautiful touches and wonderful decor! Although the site was quiet it was still near to amenities for food etc, the dog park was just 1 minute away and then there was a lovely walk through the woods! The only thing I needed was a little instruction pack telling me how to work the oven maybe its an age thing

We had issues with the wet bathroom carpet and somebody had put plates in the dishwasher with food and blocked it. The smell was horrendous but next door came in and attempted to fix it. We where limited to the ensuite where the smell seemed to be seeping through from the dishwasher. Overall the lodge is very spacious and well equipped but our 2nd visit wasn't as pleasurable as our first visit due to the issues. The only thing that could done with being added is a couple of food serving trays so you can eat of your knee in comfort.

Lovely lodge well situated with a nice view! We enjoyed our stay but it needs a deep clean. We made the most of our stay and got out and about, visiting the surrounding area. Weather was mixed but a nice break.

We loved the elevation of this lodge. The home comforts where beyond anything expected. The big tree at the side drops berries on the side decking BUT watching the birds come down for them is worth it. Will definatley be going back.

Amazing lodge very comfortable. Lovely and relaxing place.